Returns & Exchanges

At Hemios, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing